Start in the right support lane.
Support works best when it stays attached to your account. Log in to keep replies, transcripts, and staff handoffs tied to the right household or company workspace.
Best way to get help
Log in if you need account access help, billing support, setup guidance, bug reporting, or help with a workflow that is already tied to your TrackYourShelves workspace.
Once you are signed in, support stays connected to the correct context so the team can follow the same thread without losing history.
Use support for
- Account access or sign-in help
- Billing and subscription questions
- Setup and onboarding guidance
- Product bugs or broken workflows
- Import, sync, or integration issues
Logging in keeps the conversation attached to the right household or commercial workspace.
Staff replies, transcripts, and next steps stay in one thread instead of getting split across email chains.
If you need commercial pricing or rollout planning instead, start on the contact page so the request lands in the right queue.