Last updated: July 19, 2026 · Effective: July 19, 2026
PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, INSTALLING OUR MOBILE APPS, OR USING THE SERVICE YOU AGREE TO BE BOUND BY THEM, INCLUDING THE BINDING ARBITRATION AND CLASS-ACTION WAIVER IN SECTION 18. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.
These Terms of Service ("Terms") form a binding contract between you ("you" or "user") and TrackYourShelves L.L.C., a Georgia limited liability company ("TrackYourShelves", "we", "us", or "our"). By creating an account, installing the TrackYourShelves mobile apps for iOS or Android, accessing the web application at trackyourshelves.com, or using any other TrackYourShelves product (collectively, the "Service"), you represent that you have read these Terms, have authority to agree to them, and accept them in full.
The Service is a software platform for inventory management and business operations, offered both to households and families (the "residential" experience) and to businesses and their teams (the "commercial" experience). Depending on your plan, configuration, and the features you choose to enable, the Service may include, without limitation: inventory and asset tracking, barcode scanning, shopping and wishlist tools, expiration, maintenance, and warranty reminders, household or team collaboration, calendar and budgeting tools, customer and vendor management, quotes, orders, invoicing, purchasing, point-of-sale, an online storefront and customer or vendor portals, reporting and analytics, optional AI-assisted features, optional marketplace add-ons, and tools that help you accept payments from your own customers and calculate or display amounts (including estimated taxes) on your sales. We provide the Service through our website, web application, native mobile apps, and any other channels or products we may make available now or in the future.
Features, pricing, plans, and availability may change at any time. We may add, modify, limit, rename, or remove any feature, plan, integration, or product, and may introduce new ones, without liability to you, except where expressly prohibited by law. These Terms govern your use of any TrackYourShelves product unless we provide separate or supplemental terms for a specific product, in which case those terms also apply.
You must be at least 13 years old to use the Service. Users between 13 and the age of majority in their jurisdiction must have parent or legal guardian consent. We do not knowingly collect information from children under 13; see our Privacy Policy.
By registering, you agree to:
You may not share credentials or transfer your account. You may not create an account using someone else's identity or a fake identity. We may refuse, suspend, or terminate accounts at our sole discretion.
TrackYourShelves offers a free tier plus paid subscription plans. By choosing a paid plan you authorize us and our connected payment processors to charge your payment method on a recurring basis at the interval you select (monthly or annual). Prices are in USD unless otherwise stated and are exclusive of applicable taxes, which we may collect and remit where required by law.
Subscriptions renew automatically until cancelled. You may cancel at any time through the account settings page; cancellation takes effect at the end of the current billing period. Paid subscriptions are non-refundable except as required by applicable law or as we elect to grant in our sole discretion. Failed charges may result in feature limitation or account suspension after reasonable notice.
For subscriptions purchased through the Apple App Store or Google Play Store, billing is handled by those platforms and subject to their terms. Manage or cancel in-app subscriptions through your Apple ID or Google Play account — we cannot issue refunds for platform-billed subscriptions.
Some premium features are offered as optional add-ons you can enable from the Marketplace in addition to your plan. Each add-on is billed monthly on top of your subscription at the price shown when you add it; add-ons priced per employee or per seat are billed on your then-current count. Enabling an add-on activates it immediately, and you may cancel it at any time from the Marketplace, with cancellation taking effect at the end of the current billing period. Certain plans include specific add-ons at no additional charge; if you downgrade to a plan that no longer includes a bundled add-on, that feature turns off unless you choose to keep it as a paid add-on. Add-on fees follow the same non-refundable terms as other subscription fees.
Commercial subscribers can accept payments from their own customers through payment features we make available (which may include point-of-sale, an online storefront, invoicing, and similar tools). These features rely on one or more third-party payment processors we integrate with from time to time (for example, Stripe). When you process a customer payment through the Service, we charge a platform fee in addition to the fees charged by the underlying payment processor and card networks.
Platform-fee rates vary by plan and may change over time. Our current rates are shown on our pricing page and within the Service; by processing a payment through the Service you agree to the platform fee in effect for your plan at the time of the transaction. The platform fee is generally calculated on the transaction amount and taken before settlement reaches your payout account. The payment processor's own fees apply independently, are set by that processor, and are not charged or refunded by us. We may change platform-fee rates with at least 30 days' notice; a change does not apply to transactions captured before its effective date.
Refunds for transactions you process through the Service are issued by you to your customers using the Service's refund tools. A payment processor's own fees on the original transaction are generally not returned by that processor; our platform fee is refunded on a pro-rata basis to match the refunded amount. If a customer initiates a chargeback or dispute, you remain responsible for the original transaction amount, any chargeback or dispute fees imposed by the payment processor or card networks, and our platform fee. We may withhold or offset funds from current or future payouts, or charge your payment method, to cover refunds, chargebacks, fees, or negative balances arising from your transactions.
When you use the Service's payment, point-of-sale, storefront, or invoicing features, you — not TrackYourShelves — are the seller and merchant of record for those transactions. TrackYourShelves provides software that helps you run your business; we are not a bank, payment processor, money services business, money transmitter, payment facilitator, escrow agent, or party to the sale between you and your customer, and we do not take title to any goods or hold your funds beyond what a payment processor's settlement mechanics require. You are solely responsible for your products and services, their pricing, descriptions, and availability, and for fulfillment, delivery, returns, refunds, warranties, customer service, and handling chargebacks and disputes. You are responsible for complying with all laws and rules that apply to your business and your sales — including licensing, consumer-protection, product-safety, and rules governing age-restricted, regulated, or prohibited goods and services — and for maintaining your own account in good standing with each payment processor you use and complying with its terms and the applicable card-network rules.
If you use the Service's payroll, scheduling, time-tracking, or HR features, those are software tools to help you run your own team. You — not TrackYourShelves — are the sole employer of your personnel. TrackYourShelves is not a professional employer organization (PEO), co-employer, employer of record, staffing agency, payroll processor, or benefits administrator; we do not employ or pay your workers under our own tax identification number, and we do not withhold, deposit, file, or remit payroll, employment, or income taxes. Our payroll features may calculate gross figures for your convenience; any tax withholding, filing, and the actual disbursement of wages are handled by you and/or your own payroll provider or partner, not by us. You are solely responsible — together with your own payroll, tax, benefits, and legal advisors — for correctly classifying workers; calculating and paying wages, overtime, and tips; withholding, filing, and remitting all employment and payroll taxes; providing and administering any employee benefits, workers' compensation, and insurance; new-hire reporting; and complying with all wage-and-hour, employment, and labor laws that apply to you. We do not provide legal, tax, accounting, HR, or employment advice, and any figure these features produce is provided "as is" for you to verify.
Fees you pay TrackYourShelves for the Service are exclusive of taxes; where required by law we may charge and remit taxes on your subscription and add-on fees. Separately, the Service may offer optional tools to help you calculate, display, or collect sales, use, or similar transaction taxes on sales you make to your customers — for example a flat rate you configure, or, where available, a third-party or payment-processor tax-calculation feature. Any such tool is provided for your convenience and on an "as is" basis. TrackYourShelves is not a tax, legal, or accounting advisor, does not provide tax advice, and does not file or remit sales, use, or other transaction taxes on your behalf. You are solely responsible for determining where you have tax obligations, registering with the appropriate authorities, selecting and configuring the correct rates and product taxability, collecting the correct amounts, and reporting and remitting all taxes, and for the accuracy of any rate or setting you enter. We do not warrant that any calculation or setting is accurate, complete, or sufficient for your obligations.
Subscription fees you pay TrackYourShelves are non-refundable except: (a) as required by applicable law, (b) where you cancelled within 14 days of an initial paid signup or upgrade, in which case we will pro-rate the remaining unused portion, or (c) at our sole discretion. Refund requests should be sent to support@trackyourshelves.com from the email address on the account.
You agree not to, and not to allow any third party to:
We may investigate suspected violations, remove offending content, limit or suspend accounts, and cooperate with law enforcement as appropriate.
You retain ownership of the data, photos, receipts, notes, lists, and other content you submit to the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, and otherwise process Your Content solely to operate, secure, improve, and provide the Service to you and the users you have authorized (such as family members or workspace teammates).
You represent and warrant that you have all necessary rights to Your Content and that its use by us under these Terms will not infringe or violate the rights of any third party.
Authorized User accounts. When Customer (or TYS at Customer's request) closes an Authorized User account, the account is deactivated immediately and its personally-identifying data (name, email, phone, profile photo) is anonymized within thirty (30) days. During the 30-day window Customer, the Authorized User, or TYS may cancel the closure. After anonymization, business records created by that user (e.g. orders, invoices, audit logs) remain on Customer's account but display a “[Deleted User]” placeholder; this is necessary to preserve Customer's books and audit trail.
Closure of an account that owns a Customer workspace requires manual ownership transfer of the workspace's commercial data; TYS will coordinate this transfer before anonymization runs. See our Privacy Policy for the full retention schedule. We may retain de-identified, aggregated data indefinitely as permitted by applicable law (including CCPA § 1798.140 deidentification standards).
The Service lets users and commercial merchants create and publish content that others can see — including product listings, online storefronts, the store's own policies (such as its terms, privacy, refund, and shipping policies), images, descriptions, reviews, messages, and similar materials ("Published Content"). Published Content is created by the user or merchant who posts it, not by TrackYourShelves.
TrackYourShelves is a provider of an interactive computer service and a neutral hosting platform. We do not author, control, endorse, verify, or adopt Published Content, and we are not the publisher or speaker of Published Content created by users or merchants. A storefront hosted on or served through our systems or domains — including any policies it displays — is the responsibility of the merchant that operates it, even where it appears at a trackyourshelves.com address or is styled with our software. The presence of Published Content on the Service does not imply our review, approval, or agreement with it, and you may not represent your Published Content as ours.
Each user and merchant is solely responsible for their Published Content and for ensuring it is accurate, lawful, and does not infringe or violate anyone's rights. You are responsible for your own storefront, listings, products, pricing, taxes, fulfillment, and the policies you post to your customers.
Transactions and interactions between a merchant and its customers, or between users, are solely between those parties. TrackYourShelves is not a party to and is not responsible for them. To the maximum extent permitted by law, you release TrackYourShelves and our officers, members, employees, and agents from any claims, demands, and damages arising out of or connected with any such transaction, interaction, or dispute, or with any Published Content.
We may, but are not obligated to, monitor, review, moderate, refuse, remove, or disable access to Published Content at our discretion, including content we believe violates these Terms or the law. Taking or declining to take such action does not waive our rights and does not make us responsible for Published Content. Claims of copyright infringement are handled under our DMCA process in Section 20; prohibited uses are described in Section 5 (Acceptable Use); and we may cooperate with law enforcement as described in those sections.
The Service, including its code, design, trademarks, logos, text, graphics, and compiled binaries (excluding Your Content) is owned by or licensed to TrackYourShelves and protected by copyright, trademark, and other intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business use. All rights not expressly granted are reserved.
"TrackYourShelves" and the TrackYourShelves logo are trademarks of TrackYourShelves L.L.C. You may not use them without our written permission.
When you install the TrackYourShelves mobile app from the Apple App Store or Google Play Store, you acknowledge and agree that:
Account owners may invite family members, roommates, or teammates and grant them permissions to view, add, edit, or delete shared data. You are responsible for the people you invite and for the actions they take under your account or within your household workspace. You are responsible for promptly removing access when it is no longer appropriate.
If you are invited to a household you are bound by these Terms for your participation in that workspace. Account owners can revoke your access at any time, and we will honour deletion requests from household owners covering shared data.
The Service's reminders, expiration warnings, medication refill alerts, warranty countdowns, and any similar notifications are provided for convenience only and are not a substitute for your own judgement, professional advice, or verification. You are solely responsible for inspecting items, confirming dates, following medical guidance from a licensed professional, and confirming warranty terms directly with the manufacturer or retailer. TrackYourShelves is not responsible for missed notifications, delivery failures of push notifications, incorrect dates you entered, or any loss, injury, illness, property damage, or other harm arising from reliance on the Service.
The medical-information features of the Service are for personal-record-keeping only and do not provide, and are not a substitute for, professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.
TrackYourShelves is not a HIPAA covered entity and is not acting as a business associate to any healthcare provider. The medical information you choose to record in the Service is not regulated by the Health Insurance Portability and Accountability Act (HIPAA). We voluntarily apply technical safeguards (including AES-256 field-level encryption with per-household keys, access logging, rate-limited exports, and per-feature biometric confirmation on mobile) but the term "HIPAA-compliant" does not apply to the Service. See the Privacy Policy, Section 2a, for details.
The Service may integrate with third-party platforms and providers — for example, payment processors (such as Stripe), tax-calculation providers, hosting and infrastructure providers, communication and community tools (such as Discord), and push-delivery services (such as Expo, the Apple Push Notification service, and Google Firebase Cloud Messaging) — as well as other providers we may add, change, or remove from time to time. We are not responsible for those third parties' products, availability, or practices. Your use of third-party services is governed by their own terms and privacy policies.
We may label some features as beta, preview, experimental, or early-access. These features are provided "as-is", may change or disappear without notice, and may carry additional risk. We may modify, suspend, or discontinue any feature or the Service as a whole at our discretion. We will endeavour, but are not obligated, to notify users of material changes.
We may suspend or terminate your account, delete Your Content, and refuse further access to the Service at any time if we reasonably believe you have violated these Terms, pose a security or legal risk to us or other users, or if we are required to by law. You may terminate your account at any time via the account settings page or by emailing support@trackyourshelves.com.
On termination the licences granted in these Terms end, your right to use the Service ceases, and we will delete or anonymise Your Content in accordance with our Privacy Policy. Sections intended to survive termination (including Sections 6, 6a, 7, 10, 14, 15, 16, 17, 18, 19, and 20) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKYOURSHELVES DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, RELIABLE, OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TRACKYOURSHELVES, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, OR DATA; LOSS OF GOODWILL; OR COSTS OF SUBSTITUTE PRODUCTS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED.
You agree to defend, indemnify, and hold harmless TrackYourShelves and its officers, members, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to (a) your use of or access to the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual-property, privacy, or publicity right; or (e) any claim that Your Content caused damage to a third party. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence.
We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental actions, power failures, internet or telecommunications failures, cloud-provider outages, cyber-attacks, or pandemics.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
You and TrackYourShelves agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each a "Dispute") will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that (a) you may assert claims in small-claims court if they qualify, and (b) either party may seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights.
The arbitration will be conducted in English. Unless the parties agree otherwise, the arbitration will take place in Atlanta, Georgia, or by videoconference. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.
YOU AND TRACKYOURSHELVES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@trackyourshelves.com within 30 days of first accepting these Terms, including your full name, email address, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.
These Terms and any Dispute are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules, and by applicable U.S. federal law. Subject to Section 18, the exclusive venue for any Dispute not subject to arbitration will be the state or federal courts located in Barrow County, Georgia (state courts) or the U.S. District Court for the Northern District of Georgia (federal courts), and you consent to personal jurisdiction in those courts.
We respect intellectual-property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA).
If you believe content on the Service infringes a copyright you own or are authorized to enforce, send a written notice to our Designated Agent that includes all of the following, as required by 17 U.S.C. § 512(c)(3):
Designated Agent: Copyright Agent, TrackYourShelves L.L.C.
Email: dmca@trackyourshelves.com
If we remove or disable access to material in response to a takedown notice and you believe the removal was a mistake or misidentification, you may send a written counter-notice that includes:
Send counter-notices to dmca@trackyourshelves.com. We will forward your counter-notice to the original complainant. If the complainant does not notify us within 10 business days that they have filed a court action seeking to restrain you from infringing, we may restore the material in 10–14 business days following receipt of the counter-notice.
Under 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages incurred by the alleged infringer, the copyright owner, the copyright owner's agent, or any service provider. Do not file a notice or counter-notice if you are not certain.
In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, accounts of users who are deemed to be repeat infringers. We may also at our sole discretion limit access to the Service or terminate the accounts of any users who infringe any intellectual-property rights of others, regardless of whether they are repeat infringers.
We may update these Terms from time to time. If we make material changes we will provide notice (for example, via email, an in-app banner, or a notice on the website) at least 14 days before they take effect, unless the change is required by law or is to address a security issue. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, stop using the Service before the effective date and cancel your subscription; we are not obligated to provide refunds beyond what Section 4 provides.
Questions about these Terms? Contact us at:
Legal: legal@trackyourshelves.com
Support: support@trackyourshelves.com
Security: security@trackyourshelves.com
DMCA: dmca@trackyourshelves.com