Terms of Service

PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, INSTALLING OUR MOBILE APPS, OR USING THE SERVICE YOU AGREE TO BE BOUND BY THEM, INCLUDING THE BINDING ARBITRATION AND CLASS-ACTION WAIVER IN SECTION 18. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. The Parties & Acceptance

These Terms of Service ("Terms") form a binding contract between you ("you" or "user") and TrackYourShelves L.L.C., a Georgia limited liability company ("TrackYourShelves", "we", "us", or "our"). By creating an account, installing the TrackYourShelves mobile apps for iOS or Android, accessing the web application at trackyourshelves.com, or using any other TrackYourShelves product (collectively, the "Service"), you represent that you have read these Terms, have authority to agree to them, and accept them in full.

2. Description of the Service

The Service is an inventory-management and household-organization platform for homes, families, and small commercial workspaces. It includes inventory tracking, barcode scanning, shopping and wishlist management, expiration and warranty reminders, family collaboration, calendar and budget tools, and related features delivered through the web app and native mobile apps.

Features, pricing, and availability may change at any time. We may add, modify, limit, or remove any feature without liability to you, except where expressly prohibited by law.

3. Eligibility & Account Registration

You must be at least 13 years old to use the Service. Users between 13 and the age of majority in their jurisdiction must have parent or legal guardian consent. We do not knowingly collect information from children under 13; see our Privacy Policy.

By registering, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your credentials and any biometric unlock methods
• Be responsible for all activity under your account, including family members you invite
• Notify us immediately at security@trackyourshelves.com of any unauthorized access

You may not share credentials or transfer your account. You may not create an account using someone else's identity or a fake identity. We may refuse, suspend, or terminate accounts at our sole discretion.

4. Subscriptions, Billing & Refunds

TrackYourShelves offers a free tier plus paid subscription plans. By choosing a paid plan you authorize us and our connected payment processors to charge your payment method on a recurring basis at the interval you select (monthly or annual). Prices are in USD unless otherwise stated and are exclusive of applicable taxes, which we may collect and remit where required by law.

Subscriptions renew automatically until cancelled. You may cancel at any time through the account settings page; cancellation takes effect at the end of the current billing period. Paid subscriptions are non-refundable except as required by applicable law or as we elect to grant in our sole discretion. Failed charges may result in feature limitation or account suspension after reasonable notice.

For subscriptions purchased through the Apple App Store or Google Play Store, billing is handled by those platforms and subject to their terms. Manage or cancel in-app subscriptions through your Apple ID or Google Play account — we cannot issue refunds for platform-billed subscriptions.

Platform fees on payments processed through TrackYourShelves

Commercial subscribers can accept payments from their own customers through the Service's Stripe Connect integration, point-of-sale terminal, or storefront. When you process a customer payment through us we deduct a platform fee in addition to the payment-processor fees charged by Stripe (or the underlying card network). Current platform-fee rates by tier are:

• Free tier: 3.0% per transaction
• Starter: 2.5% per transaction
• Growth: 1.5% per transaction
• Scale: 1.0% per transaction

These fees are calculated on the gross transaction amount and are taken before settlement reaches your connected payout account. Stripe's own processor fees (typically 2.9% + $0.30 for U.S. online card transactions, with separate schedules for terminal, ACH, and international) apply independently and are not refunded by us. We may change platform-fee rates with at least 30 days' notice; existing pricing remains in effect for transactions captured before the effective date.

Refunds, disputes, and chargebacks

Refunds for transactions you process through the Service are issued by you to your customers through the Service's refund tooling. Stripe's processor fees on the original transaction are generally not returned by Stripe; our platform fee is refunded pro-rata to match the refunded amount. If a customer initiates a chargeback or dispute, you remain responsible for the original transaction amount, any chargeback fees imposed by Stripe or the card networks, and our standard platform fee. We may withhold funds from future payouts to cover negative balances caused by chargebacks.

Subscription refunds

Subscription fees you pay TrackYourShelves are non-refundable except: (a) as required by applicable law, (b) where you cancelled within 14 days of an initial paid signup or upgrade, in which case we will pro-rate the remaining unused portion, or (c) at our sole discretion. Refund requests should be sent to support@trackyourshelves.com from the email address on the account.

5. Acceptable Use

You agree not to, and not to allow any third party to:

• Violate any law, regulation, or third-party right
• Use the Service to store, transmit, or share content that is unlawful, infringing, defamatory, obscene, or abusive
• Attempt to reverse-engineer, decompile, or extract source code except as permitted by law
• Circumvent rate limits, tier limits, or access controls
• Use bots, scrapers, or automated tools beyond documented APIs
• Interfere with, disrupt, or overload the Service or related infrastructure
• Access data you are not authorized to access, including probing for vulnerabilities outside of our disclosed bug-bounty or responsible-disclosure process
• Resell, sublicense, or commercially redistribute the Service without our written consent
• Use the Service to spam, phish, or harass others
• Remove or obscure any proprietary notices in the Service

We may investigate suspected violations, remove offending content, limit or suspend accounts, and cooperate with law enforcement as appropriate.

6. Your Content & Licence to Us

You retain ownership of the data, photos, receipts, notes, lists, and other content you submit to the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, and otherwise process Your Content solely to operate, secure, improve, and provide the Service to you and the users you have authorized (such as family members or workspace teammates).

You represent and warrant that you have all necessary rights to Your Content and that its use by us under these Terms will not infringe or violate the rights of any third party.

Authorized User accounts. When Customer (or TYS at Customer's request) closes an Authorized User account, the account is deactivated immediately and its personally-identifying data (name, email, phone, profile photo) is anonymized within thirty (30) days. During the 30-day window Customer, the Authorized User, or TYS may cancel the closure. After anonymization, business records created by that user (e.g. orders, invoices, audit logs) remain on Customer's account but display a “[Deleted User]” placeholder; this is necessary to preserve Customer's books and audit trail.

Closure of an account that owns a Customer workspace requires manual ownership transfer of the workspace's commercial data; TYS will coordinate this transfer before anonymization runs. See our Privacy Policy for the full retention schedule. We may retain de-identified, aggregated data indefinitely as permitted by applicable law (including CCPA § 1798.140 deidentification standards).

7. Intellectual Property

The Service, including its code, design, trademarks, logos, text, graphics, and compiled binaries (excluding Your Content) is owned by or licensed to TrackYourShelves and protected by copyright, trademark, and other intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business use. All rights not expressly granted are reserved.

"TrackYourShelves" and the TrackYourShelves logo are trademarks of TrackYourShelves L.L.C. You may not use them without our written permission.

8. Mobile Apps & Platform Terms (Apple / Google)

When you install the TrackYourShelves mobile app from the Apple App Store or Google Play Store, you acknowledge and agree that:

• These Terms are between you and TrackYourShelves only, not Apple Inc. or Google LLC. Apple and Google are not responsible for the Service or its content.
• Your licence to use the iOS app is limited to a non-transferable licence to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• TrackYourShelves, not Apple or Google, is solely responsible for the app, its content, maintenance, and support. Apple and Google have no obligation to provide any maintenance or support.
• If the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any); to the maximum extent permitted by applicable law, Apple has no other warranty obligation.
• TrackYourShelves, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the app or your use of it, including product liability, legal compliance, and consumer-protection claims.
• In the event of a third-party claim that the app or your use of it infringes intellectual property rights, TrackYourShelves (not Apple or Google) is solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• Apple Inc. and Google LLC are third-party beneficiaries of these Terms with respect to your use of the mobile app and may enforce these Terms against you.
• You represent and warrant that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

9. Household, Family Accounts & Shared Data

Account owners may invite family members, roommates, or teammates and grant them permissions to view, add, edit, or delete shared data. You are responsible for the people you invite and for the actions they take under your account or within your household workspace. You are responsible for promptly removing access when it is no longer appropriate.

If you are invited to a household you are bound by these Terms for your participation in that workspace. Account owners can revoke your access at any time, and we will honour deletion requests from household owners covering shared data.

10. Critical Reminders Disclaimer (Expirations, Medications, Warranties)

The Service's reminders, expiration warnings, medication refill alerts, warranty countdowns, and any similar notifications are provided for convenience only and are not a substitute for your own judgement, professional advice, or verification. You are solely responsible for inspecting items, confirming dates, following medical guidance from a licensed professional, and confirming warranty terms directly with the manufacturer or retailer. TrackYourShelves is not responsible for missed notifications, delivery failures of push notifications, incorrect dates you entered, or any loss, injury, illness, property damage, or other harm arising from reliance on the Service.

The medical-information features of the Service are for personal-record-keeping only and do not provide, and are not a substitute for, professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

TrackYourShelves is not a HIPAA covered entity and is not acting as a business associate to any healthcare provider. The medical information you choose to record in the Service is not regulated by the Health Insurance Portability and Accountability Act (HIPAA). We voluntarily apply technical safeguards (including AES-256 field-level encryption with per-household keys, access logging, rate-limited exports, and per-feature biometric confirmation on mobile) but the term "HIPAA-compliant" does not apply to the Service. See the Privacy Policy, Section 2a, for details.

11. Third-Party Services & Integrations

The Service may integrate with third-party platforms (e.g., Stripe for payments, Discord for community, Expo for push delivery, Apple Push Notification service, Google Firebase Cloud Messaging). We are not responsible for those third parties' products, availability, or practices. Your use of third-party services is governed by their own terms and privacy policies.

12. Beta Features & Changes to the Service

We may label some features as beta, preview, experimental, or early-access. These features are provided "as-is", may change or disappear without notice, and may carry additional risk. We may modify, suspend, or discontinue any feature or the Service as a whole at our discretion. We will endeavour, but are not obligated, to notify users of material changes.

13. Suspension & Termination

We may suspend or terminate your account, delete Your Content, and refuse further access to the Service at any time if we reasonably believe you have violated these Terms, pose a security or legal risk to us or other users, or if we are required to by law. You may terminate your account at any time via the account settings page or by emailing support@trackyourshelves.com.

On termination the licences granted in these Terms end, your right to use the Service ceases, and we will delete or anonymise Your Content in accordance with our Privacy Policy. Sections intended to survive termination (including Sections 6, 7, 10, 14, 15, 16, 17, 18, 19, and 20) will survive.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKYOURSHELVES DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, RELIABLE, OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TRACKYOURSHELVES, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, OR DATA; LOSS OF GOODWILL; OR COSTS OF SUBSTITUTE PRODUCTS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED.

16. Indemnification

You agree to defend, indemnify, and hold harmless TrackYourShelves and its officers, members, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to (a) your use of or access to the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right, including any intellectual-property, privacy, or publicity right; or (e) any claim that Your Content caused damage to a third party. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence.

17. Force Majeure

We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental actions, power failures, internet or telecommunications failures, cloud-provider outages, cyber-attacks, or pandemics.

18. Binding Arbitration & Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and TrackYourShelves agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each a "Dispute") will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that (a) you may assert claims in small-claims court if they qualify, and (b) either party may seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights.

The arbitration will be conducted in English. Unless the parties agree otherwise, the arbitration will take place in Atlanta, Georgia, or by videoconference. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.

YOU AND TRACKYOURSHELVES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@trackyourshelves.com within 30 days of first accepting these Terms, including your full name, email address, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.

19. Governing Law & Venue

These Terms and any Dispute are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules, and by applicable U.S. federal law. Subject to Section 18, the exclusive venue for any Dispute not subject to arbitration will be the state or federal courts located in Barrow County, Georgia (state courts) or the U.S. District Court for the Northern District of Georgia (federal courts), and you consent to personal jurisdiction in those courts.

20. DMCA & Copyright Notices

We respect intellectual-property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA).

Filing a takedown notice

If you believe content on the Service infringes a copyright you own or are authorized to enforce, send a written notice to our Designated Agent that includes all of the following, as required by 17 U.S.C. § 512(c)(3):

1. A physical or electronic signature of a person authorized to act for the copyright owner;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material that is claimed to be infringing, with information reasonably sufficient for us to locate it (URLs are best);
4. Your address, telephone number, and email address;
5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the copyright owner's behalf.

Counter-notice procedure (17 U.S.C. § 512(g))

If we remove or disable access to material in response to a takedown notice and you believe the removal was a mistake or misidentification, you may send a written counter-notice that includes:

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled and the location at which it appeared before removal;
3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification;
4. Your name, address, and telephone number; and a statement that you consent to the jurisdiction of the U.S. District Court for the judicial district in which you live (or, if outside the United States, the U.S. District Court for the Northern District of Georgia), and that you will accept service of process from the original notice-sender or its agent.

Send counter-notices to dmca@trackyourshelves.com. We will forward your counter-notice to the original complainant. If the complainant does not notify us within 10 business days that they have filed a court action seeking to restrain you from infringing, we may restore the material in 10–14 business days following receipt of the counter-notice.

False notices and counter-notices

Under 17 U.S.C. § 512(f), any person who knowingly and materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages incurred by the alleged infringer, the copyright owner, the copyright owner's agent, or any service provider. Do not file a notice or counter-notice if you are not certain.

Repeat-infringer policy

In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, accounts of users who are deemed to be repeat infringers. We may also at our sole discretion limit access to the Service or terminate the accounts of any users who infringe any intellectual-property rights of others, regardless of whether they are repeat infringers.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes we will provide notice (for example, via email, an in-app banner, or a notice on the website) at least 14 days before they take effect, unless the change is required by law or is to address a security issue. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, stop using the Service before the effective date and cancel your subscription; we are not obligated to provide refunds beyond what Section 4 provides.

22. Miscellaneous

• Entire Agreement. These Terms, together with our Privacy Policy and any supplemental terms we provide, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified only to the minimum extent necessary to make it enforceable.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.
• Notices. We may send notices to the email on file or display them in the Service. Legal notices to us must be sent to legal@trackyourshelves.com.
• Independent Contractors. Nothing in these Terms creates an agency, partnership, employment, or joint-venture relationship between you and us.
• Export Compliance. You agree to comply with all U.S. and foreign export-control laws and not to export the Service to any country, party, or use prohibited by those laws.
• U.S. Government Users. The Service is "commercial computer software" and related documentation under FAR 12.212 and DFARS 227.7202; use by U.S. Government end users is governed solely by these Terms.
• Language. These Terms are drafted in English; any translation is for convenience only, and the English version controls.

23. Contact

Questions about these Terms? Contact us at: